Returns & Exchanges

At Avimee Herbal, we strive to ensure every customer is delighted with their natural beauty journey, offering a 7-day window for returns on damaged or incorrect items. Due to the personal nature of our herbal formulations, we can only accept returns for products that are unopened and in their original packaging.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or WhatsApp within 7 days of delivery with your order ID and clear photos of the product received.

• 2.
  Verification

  Our quality control team will review your request to ensure it meets our return criteria for damage, leakage, or incorrect fulfillment.

• 3.
  Pickup Arrangement

  Once approved, we will schedule a reverse pickup from your delivery address at no additional cost to you.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes inspection, your refund or replacement will be processed within 5-7 business days.